Quality Policy

 

Our philosophy is to provide quality and efficiency in all our services, fulfilling the established commitments safely while preserving and protecting the Know-how of the organization. Our concern is also constant INNOVATION, as we do an ongoing analysis of our work to continually improve our courses of action.

We have highly productive working methods and adequate processes in order to provide services according to demand, in compliance with the necessary requirements, meeting the current legislation of the sector they belong to.

Our work is based on the following key areas:

  1. We intend that all persons involved, one way or another in the works and projects have a global vision to improve the service generated by all of them. This fact, together with proper coordination, can offer a compact and coherent service.
  2. Each project is unique. Our task is to identify the specific needs of each client and develop a customized project, down to the smallest details, knowing that this care and personal attention is our hallmark.
  3. We consider the evaluation process as an essential element to improve our performance. It is allows us to obtain a systematic, consistent information about development of the projects and building works to assess, regulate, guide and check the SATISFACTION of our clients, so we can immediately take the necessary decisions on the basis of valued information and thereby improve the quality of our service.
  4. We believe that having the best professionals and the knowledge of each sector, will benefit the quality of our service, so we establish continuing education programs that allow staff to have a high skill level.
  5. We are aware that we are in a competitive market, so we consider a priority to offer good value for money services, products and facilities to meet the expectations of our customers.
  6. We guarantee that the users will have access to the information with the quantity and quality required for the performance of the project and avoid serious data loss or unauthorized access to it.
  7. Information pertaining to the company should be known only by authorized people prior identification at the proper time and authorized means. CONFIDENTIALITY
  8. The information must be complete, accurate and valid. The content must be provided by those affected without any manipulation. INTEGRITY
  9. The information is accessible and usable by authorized and identified users  at all times, thus ensuring its own persistence in any foreseen event. AVAILABILITY

We have the following priorities:

  1. Direct the quality and security management of our organization to the procedures we have, with emphasis on developing and relating them with one another, in an optimal way for our company and the way we work.
  2. Having a useful and effective management system.
  3. Prioritizing the prevention of errors and defects as the only way to improve quality standards of our services, understanding that the non-compliance objective analysis is the only way to take action to correct and prevent future deviations.
  4. Guarantee that sound knowledge of the needs and expectations of the client, in order to satisfy them with the means at our disposal.
  5. Establish goals for the organization and protection of information assets of the company

The management commits itself to inform, explain and maintain the means at its disposal, the contents of quality policy, publicly exposing and explaining it in the relevant meeting of the Directorate with all staff. Objectives will be implemented annually, to be proposed by the quality and security managers and approved by management. It applies to all levels of the organization through the existences and implementation of the procedures that express how to proceed in the activities within the quality management.

To carry out our policy we have implemented the quality system based on the UNEEN-ISO 9001: 2008 management system and the security information based on the UNEEN-ISO 27001:2005. We count with the necessary means to guarantee our clients that we have the criteria needed to satisfy their needs and quality of the work done protecting the clients' information as well.